Overview
Grid Telecom, a wholly owned subsidiary of the Independent Power Transmission Operator (IPTO) of Greece, has been a key player in the Greek wholesale telecommunications market since 2019. Leveraging IPTO’s extended optical network and its proprietary state-of-the-art DWDM infrastructure, Grid Telecom delivers high-quality, high-availability wholesale telecommunications services.
To safeguard its operations and ensure uninterrupted service delivery, Grid Telecom required a Business Continuity Management System (BCMS) aligned with ISO 22301 standards. Our team was entrusted with the development and implementation of a robust BCMS framework to enhance resilience and mitigate operational risks.
Operating in a high-stakes environment, GRID needed a robust framework to identify, assess, and mitigate risks that could impact its operations. The challenge was to develop a system that not only complied with international standards but also integrated seamlessly with existing business processes.
Approach
PLANET team designed and implemented a comprehensive BCMS, incorporating best practices and industry standards. The key phases of our approach included:
- Mapping critical business functions and interdependencies (Business Process Identification & Documentation)
- Assessing the potential impact of disruptions on operations and stakeholders. (Business Impact Analysis)
- Establishing policies, procedures, and recovery strategies tailored to Grid Telecom’s operations (BCMS Development & Implementation)
- Creating a framework for regular updates and compliance checks (Maintenance & Continuous Improvement)
- Ensuring internal teams were equipped to manage and sustain the BCMS effectively (Implementation Support & Training)
In an industry where downtime is not an option, a resilient and well-structured BCMS is an imperative. Grid Telecom’s commitment to continuity means uninterrupted connectivity and reliability for its partners and customers.
Results & Impact
The deployment of the Business Continuity Management System provided Grid Telecom with a solid framework for risk preparedness and rapid response. Today, the company operates with:
- Greater resilience against disruptions,
- Enhanced regulatory compliance, with the BCMS fully aligned with ISO 22301 standards.
- Reduced operational downtime, allowing for swift incident response and minimal service interruptions.
- A structured continuity strategy, ensuring that business functions can adapt and recover seamlessly.
By integrating a Business Continuity Management System, Grid Telecom reinforced its position as a resilient and reliable provider in the telecommunications sector. The BCMS ensures that Grid Telecom can anticipate, respond to, and recover from disruptions, securing uninterrupted operations and maintaining its commitment to high-quality service delivery.
